How to Contact TheLogic Support Centre

This page is the quick-reference for getting hold of us. Save the number. Share it with your team.

Existing clients can also raise and track tickets through the TheLogic Client Area, it's the fastest way to see the status of your open requests.

TheLogic Support Centre

• Telephone: 01506 533 100
• Email: support@thelogic.co.uk

Opening hours

Monday to Friday, 08:00 until 18:00.

Outside these hours, leave a voicemail or email and we'll pick it up at the start of the next working day. Clients on extended-hours support plans have separate out-of-hours contact details issued as part of onboarding.

What we cover, service levels

Servers (if any)

Onsite and remote support. Your server status is reported back to TheLogic continuously, and automated procedures fix small issues before they become a real problem, things like disk-space pressure, service restarts, event-log anomalies, and patch application.

Most incidents on monitored servers are resolved automatically; the ones that aren't are picked up by our engineers, usually before anyone at your end notices.

Desktops and laptops

Onsite and remote support. TheLogic monitors and takes corrective actions on laptops and desktops, tracking patch compliance, antivirus state, encryption, and performance trends across the fleet. When something drifts out of policy, we're alerted and remediate proactively.

What to include when you contact us

To help us help you faster, include the following where relevant:

• Your name and company
• The device or system affected (e.g. "my laptop" / "the Sage server" / "shared mailbox for accounts@")
• What's happening (the error message, or a short description)
• When it started
• Whether it's affecting one person or the whole office

If it's a complete outage (nobody can log in, internet is down, the server is offline), call us rather than email, we'll triage faster by phone.

What happens after you contact us

1. Your request is logged in our ticketing system and acknowledged
2. An engineer picks it up, typically within 30 minutes during opening hours
3. Most issues are resolved remotely the same day
4. If a site visit is needed, we'll arrange one at a time that works for you
5. You'll get a confirmation when the ticket is resolved, with a short note of what was done

For any IT or network related issue, use the details above. If you're not sure whether something is "ticket-worthy", it almost always is. Flag it early; the longer a niggle sits unreported, the more likely it is to grow into something bigger.