Essential Support
Perfect for small businesses that need reliable, reactive IT support when things go wrong.
- ✓Remote Helpdesk Support (9am-5pm)
- ✓Basic Remote Monitoring
- ✓Standard Next-Gen Antivirus
- ✓Monthly Health Reports
- ✓SLA: 4 Hour Response
Professional IT
Our most popular package. A fully outsourced IT department with proactive security.
- ✓Unlimited Remote & Onsite Support
- ✓24/7 Advanced Network Monitoring
- ✓Enterprise-Grade Endpoint Security
- ✓Automated Windows & 3rd Party Patching
- ✓Quarterly vCIO Strategy Meetings
- ✓SLA: 1 Hour Urgent Response
Enterprise Security
For heavily regulated industries requiring advanced compliance and disaster recovery.
- ✓Everything in Professional IT
- ✓Managed Firewall & VPN Config
- ✓Immutable Cloud Backup & Recovery
- ✓Advanced Phishing Simulations
- ✓Cyber Essentials Accreditation Support
- ✓24/7 Priority Emergency Support
Frequently Asked Questions
Are there any setup fees?
Generally, no. We don't charge onboarding fees as standard. In some cases, where significant upfront work is needed to audit, standardize, and secure an existing setup, a one-off fee may apply. This is always discussed and negotiable up front, so there are no surprises.
Do I have to sign a long-term contract?
No. Our agreements run on a quarterly basis, giving both sides the stability to plan while keeping things flexible, no long-term lock-ins.
What counts as an 'urgent' issue for support SLA?
Any issue that halts business operations for an entire department or company (e.g., server failure, major internet outage) is classified as priority 1 and triggers an immediate response.